I caught myself being a very grumpy arse this morning. Steam was coming out of my ears faster than a train and Puff the magic dragon for anyone old enough to remember got a run for his money. The cause? Poor communication.
Communication isn’t rocket science. You don’t need a PHD to know that people like to understand what is going on, be kept informed and not caught on the hop with things taken away that they are used to having. My London office base has an event today, so the usual facilities including desktop computers are not available and members feel like battery hens squeezed into a cupboard.
Whenever people get mad, usually their values i.e. what is important to them are being trodden on. In this case thoughtfulness, peace, space, manners and communication to name a few have been stamped upon. Not only do values help us design our lives and work for more fulfilment, they also act as a check for managing difficult emotions.
Are you good at saying how you feel, in conflict situations to resolve things? Read this bulletin to find out.